Due to the current COVID19 situation all Army HIVEs have been closed, however our staff continue to work from home and are available during office hours to answer your queries by email. Please do not try to phone us. If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive.


Friday, 10 April 2020

During the current uncertain times affecting our customers, Army HIVEs will be closed to visitors until further notice with staff working from home for the foreseeable future.
The HIVE will continue to respond to customer enquires via email at wattishamhive@armymail.mod.uk .
The HIVE Blog shall continue to provide up to date and relevant information to the Service community including items regarding the COVID19 outbreak.
If you have an enquiry, then please continue to contact us and staff will continue to ensure that information is available to you.  To ensure you receive daily updates on information published on the HIVE blog, please click on the link to follow by email

Friday, 3 April 2020

Mental Resilience During Covid-19

Costcutter - opening times

Updated Tri-service accommodation regs (TSARs) JSP 464

For the guidance please follow the link

Reading Force


PAX COVID 19 Update

Coronavirus COVID-19 Update

In light of the ongoing Coronavirus (COVID-19) situation, the PAX team is working hard to continue the best service we can whilst also safeguarding you and our colleagues. All PAX and Valo (PAX distributors/presenters) colleagues are now working from home until further notice and are using the latest technology to connect with Units and Policyholders, to provide information and assistance where required.

Both the MOD contracted PAX plans are fully open and operating as normal. The position of the plans relating to Covid-19 is as below.

PAX Personal Accident and Optional Life and Critical Illness Policy:

Part One A Personal Accident

Q Is there cover for death as a result of Covid19 under this section of the Policy?
A No. This section provides cover for death or disability as the result of an accident and not a sickness or disease.

PAX Part Two - Optional Life (death by natural causes) and Critical Illness Extension

Q Is there cover for death as a result of Covid19 under this additional section of the Policy?
A Death as a result of COVID-19 under any existing cover would be classed as death by natural causes subject to the policy terms and conditions. For any new applications for cover, attention should be paid to the health questions and the need to answer these honestly and accurately in order for cover to be valid.

The PAX Personal Accident and Optional Life and Critical Illness Plan is fully open to new applications and is operating as normal. You can apply to join, change/extend or cancel cover at any time. Every Unit HR office should have a supply of PAX brochures and Enrolment Certificates.

If you need any assistance, please contact PAX Customer Services on 0800 212 480 -Select Option 1 or contact your Unit HR Office.

PAX Life:

Q Is cover for death as a result of Covid-19 included under this policy?
A Yes. Cover is subject to the normal Terms and Conditions of the policy.

The PAX Life Plan is fully open to new applications and is operating as normal. Applications are on line via www.aiglife.co.uk/Paxlife

You can apply to join, change or cancel cover at any time.

If you need assistance or have any queries, please contact PAX Life on 0345 266 0565

Thursday, 2 April 2020

Army Welfare Service - April Programme

CTP - FAQs during COVID


DIO SFA FAQs - Updated

The FAQ list has been updated and amended. New sections have been added taking into account further guidance, clarification, and amendment to processes. The link remains the same: https://www.gov.uk/guidance/defence-infrastructure-organisation-service-family-accommodation.

Helping Hands from AWS - indoors ideas